We’re not perfect. Please tell us if we’ve made a mistake and allow us to make it right! At CCI, we are committed to providing the best possible service to our customers, and our dedicated Customer Care team takes all complaints seriously.
We have a full call centre in place to support you! If you need help with your service, please contact our Technical Support Team. If you need to change account information, dispute your bill, or ask any general questions about your account, please contact our Customer Care Team.
Customer Care Line
Phone Menu Option 1, followed by Option 1 again.
Technical Support Line
Phone Menu Option 1, followed by Option 2.
Weekdays: 7AM - Midnight
Weekends & Holidays: 8AM-5PM
If you’re unhappy with your service or have a billing dispute, please contact us in the usual ways. If we didn’t help you when you needed it, please let us know by making an official complaint in one of two ways:
Phone us toll-free at 1-844-642-2224 between 8AM and 8PM, Monday to Friday.
On our phone menu, Select Option 1 for Existing Customer, then Option 1 again for Customer Care.
– or –
Email us at email@example.com, detailing the circumstances of your complaint.
We will respond as soon as we can, before the end of the following business day.
We reply to all messages as soon as we can, usually on the same day. CCI Wired reserves up to the end of the following business day to respond to calls and emails.
All Canadians are able to report failure of a Television or Internet Service Provider (ISP) to react to a complaint within a reasonable time frame to an impartial ombudsman. Contact the CRTC (Canadian Radio-Television and Telecommunications Commission) through its non-for-profit, independent corporation, the CCTS (Commission for Complaints for Telecom-Television Services).
Last modified: March 2, 2018
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
Please note that one requirement of creating a complaint with the CCTS is that you MUST have already filed a complaint with your service provider. If you have not already filed a complaint with the service provider, you will be asked by the CCTS to do so and to allow a reasonable time period for a response before an investigation can proceed. Please see above links and details about CCI Wired complaints processes.